We have a duty of care to take reasonable care of all our participants' needs and requirements. Additionally, we have a duty of care to ensure all participants are treated equally and justly. Our staff will support each other in exercising their duty of care by providing guidance and support through policies, procedures, and training. We are committed to delivering person-centred services and will promote and respect the individual, legal, and human rights of participants with special needs. When delivering services, we will respect client autonomy by allowing all clients to exercise decision-making, pursue their personal goals, and make choices like everyone else in the community. We are committed to providing an environment that ensures that people are free from discrimination, abuse, neglect, and exploitation, and we have policies and procedures in place to manage issues if they arise.

• Our laws and policies forbid our Staff and Management from abusing the client in any way. This includes all types of abuse, including verbal, emotional, sexual, financial, and physical abuse, neglect, discrimination, and exploitation. Any violation can be grounds for dismissal.
• Clients are encouraged to be the centre of decision-making about the life they choose to live, with the support of their preferred network of family, friends, and advocates.
• We provide a service that reflects the participants' right to privacy. We have their records and details about their lives dealt with ethically and confidentially in line with relevant legislation.
• We gain consent from the person we support, the person responsible, or their legal representative prior to any medical treatments and interventions.
• We take into account individual choice and the rights of each person and act in their best interests concerning nutritional and behavioural management practices in line with relevant legislation, conventions, policies, and procedures.
• We uphold the participants' right to make decisions, including medical treatments and interventions, and when this is not possible, assisted or substituted (alternative) decision-making is in line with relevant legislation, the participants expressed wishes, if known, and if not, their best interests.
• We maximise opportunities for clients' social participation and cultural inclusion when planning service delivery. We provide opportunities for people and their families and advocates to participate in the development of policies and processes that promote their rights in the service through a range of developmentally and culturally appropriate strategies.
• We provide internal training and utilise external agencies to provide training and information to the client about self-protective behaviours that take into account their safety awareness, rights, and cultural needs
• All staff have training in occupational health and safety and are required to have a current first aid certificate, including CPR.