feedback form
enquiry form
how to make a complaint
Upraise Australia Care welcomes your feedback including any dissatisfaction you may have whilst accessing our services. Please report any concerns or complaints immediately to your Assessor or to a Service Team member in our Head Office, via phone or email. They will discuss your concerns, and advise you of how they can or will address these to ensure you are satisfied with the outcome. All concerns raised are documented in our system to ensure we have handled these appropriately.
- If you are dissatisfied with the outcome of a situation or have further concerns, or have a serious issue to raise, you can request to make a formal complaint
- Any concerns that cannot be resolved will be escalated to the Support Services Manager who will mediate to resolve the situation with all parties involved in consultation with the management team as appropriate.
- The matter will be overseen by a manager, who will document this in a Corrective Action to begin the process to resolve the issue
- You will be informed of the process and outcome and will receive both an acknowledgement and finalisation letter If you have an issue with another Service Provider or with your Carer you may request Upraise Australia Care in helping to resolve the issue.
Upraise Australia Care will maintain a Continuous improvement register, in order to document any appeals received, as well as Upraise Australia Care response in relation to each appeal.
Complaints and Appeals will be kept confidential.
- Health Services Commissioner
Ph. 8601 5200 or Toll Free: 1800 136 066 - Disability Services Commissioner
Ph. 1300 728 187 or TTY service 1300 726 563 - State Government Ombudsmen
work for us
Upraise Australia Care is an Australian privately owned organisation, committed to delivering the best in community support.
As a growing organisation, we are always looking for dedicated people with a genuine desire to work in the community industry to join our team. To apply, please send your CV including a cover letter to admin@upraiseaustraliacare.com.au, or fill in the form on the right.
We are always looking for people to join our team of Support Workers across Australia. Without reliable and professional Support Workers we would not be able to provide the high quality support to our Service Users to assist them in maintaining their independence. The position offers full time, part time or flexible casual hours with opportunities for advancement. To be successful, applicants must be compassionate, confident, reliable, and dedicated to providing a high standard of support to our service users and their family carers. Experience is preferred however all training will be provided.
Our team of Assessors work closely with Service Users in their local community to ensure the services we provide meet their individual needs and preferences, develop their individual Support Plan and ensure any risks relating to service delivery are managed appropriately to ensure the safety of the Service User and our staff.
Our frontline staff are supported by a dedicated team which includes rostering, customer service, administration, human resources and management roles. We provide regular training and opportunities for career progression within the company.
employment application
If you are an existing Service User you can use the on-call number previously provided by your Assessor (if applicable) for any urgent service needs outside of business hours.
In Case Of EmergencyIn a medical emergency please dial 000 to contact emergency services.